1. Wedding & Event Flowers

• Booking Fee: We require a deposit to secure your booking date, which will be deducted from your final invoice. Please note this is non refundable, and your date will not be held unless this fee is received.

• Consultation & quotation: Following your free consultation we will send you a no-obligation quote which breaks down the final cost. This quote is valid for 30 days from the date of the quote. Please note that your wedding date will not be held unless you have paid a booking fee.

• Payment: As previously mentioned a deposit is required to secure your booking. The final payment is due 6 weeks before the wedding or event date. You will receive a reminder by email. If payment is not received, flowers will not be ordered and we reserve the right to cancel your booking without refund of the deposit.

• Alterations: Any alteration requests must be sent in writing to hello@bloomstreet.com. Alterations will require a new quote and must be made no later than 6 weeks prior to the event.

• Cancellation: In the unfortunate event of cancellation by the client, the booking fee cannot be refunded. Please notify us by email of your request to cancel your booking. In the unlikely event that we (Bloom Street) need to cancel your booking due to unavoidable circumstances (fire, natural disaster, death, serious illness, family tragedy) all money will be repaid to the client. We are responsible only for moneys paid, and not for other costs that incur as a result of the inconvenience. If we take the decision to cancel due to reasons such as inappropriate or abusive behaviour you will not be entitled to a refund. If a cancellation is made by the client less than 6 weeks before the date of the wedding, you may not receive any refund if we have ordered the flowers and this cannot be cancelled.

• Postponement or cancellation due to Covid-19: We take the health and safety of us and our clients very seriously. In the event that your wedding needs to be postponed due to government restrictions, you will be able to transfer your booking fee to a new date, providing we have no other weddings booked on your new proposed date. If your flowers and materials have already been ordered, received and processed you will be liable for this cost and the labour provided, and we will not be able to refund your payment. Please bear in mind if you are postponing your wedding, flower availability will vary from season to season.

• Availability of flowers: We do not guarantee specific flower varieties, as we work with a seasonal product. We will as much as possible stick to your preferred flowers, and the flowers we discuss in your consultation. However, if the quality is poor or we are unable to source these, we will replace with a suitable alternative which is the closest match to your preference. No refund or compensation will be offered if this is the case.

• Allergies: Bloom Street will not be held responsible for any allergic reactions incurred as a result of exposure to flowers and foliage.

• Pricing: In the unlikely event that flower prices increase drastically between time of quote and the day of the event, we will notify you accordingly. You will have the option to pay the increase in supply costs or receive a refund of your initial deposit minus the cost of any work already carried out.

• Hire of vases, candles and other props: Hired equipment remains the property of Bloom Street at all times. In case of breakage, damage or loss, the charge will be the current purchase price or value and is to be paid by the client. It is the responsibility of the client to reclaim these costs from the venue, if the venue was at fault.

• Photographs & videos: Bloom Street reserves the right to take photographs and videos of the venue, flowers and setting prior to the wedding in order to use in a promotional capacity.

• Design Credit: When sharing images of florals created by Bloom Street on social media, we require to be credited for the work. All social media handles are @bloomstreetflorals.

• Responsibility: Bloom Street accepts no responsibility for any loss, injury or damage to the client or any third party with regard to any equipment hired for the event.

• Adverse weather: If there are adverse weather conditions and we (Bloom Street) feel any of the proposed floral arrangements will be a danger to us or others, we will recommend alternatives. However, the decision of the client is final, and if it is decided to go ahead, Bloom Street will not be responsible for any breakage, damage or injury of any kind.

• Delivery of flowers: Bloom Street is responsible for delivering the flowers of a high quality. Once flowers have been delivered, Bloom Street takes no responsibility for anything thereafter in regards to the quality of flowers. We advise to keep all flowers in a water source otherwise they can wilt and air/venue temperature can also affect the longevity of the florals. We advise all flowers are kept somewhere cool out of direct sunlight with access to cold, clean water.

• Changes made by Bloom Street: When setting up wedding or event flowers, Bloom Street will use experience to make decisions on changes that we feel will benefit the customer and images taken of the event. Any changes will be made in the best interest of the client.

• Venue restrictions: Bloom Street will not be held responsible for any work not completed or carried out due to restricted access to the venue by venue staff.

• Floral Design Rights: By booking Bloom Street to provide your wedding or event flowers, you are confirming that Bloom Street will be the only florist creating florals for that event. If you are planning to create some of your own flowers or have another florist work on the same event, you must inform us prior to paying your deposit. If Bloom Street is later made aware there will be other florals at the wedding/event, we reserve the right to cancel without any refund. This is to ensure the florals on the day of the event look flawless and all of your items with the same style. It is difficult to create a flawless look with multiple florists creating for the same event when they are not aware they are working with another florist. This policy is in place to protect the image of the brand, Bloom Street.

• Acceptance of terms & conditions: Payment of the non-refundable deposit is taken as acceptance of the above terms and conditions. We reserve the right to change these terms & conditions at any time. For any major changes you will be notified via email.

2. Workshops

• Cancellation: In the unfortunate event that you need to cancel your booking please do so by emailing hello@bloomstreet.com. Any other forms of contact (Instagram DM, Facebook Messenger etc) will not be acknowledged as notice of cancellation. If you cancel at least 21 days prior to the workshop you will be entitled to a full refund. If you cancel between 21 and 14 days prior to the workshop you will be entitled to a 50% refund. If you cancel less than 14 days prior to the workshop you will not be entitled to a refund.

• Accessibility: Most of our workshops take place in step-free locations. Please contact us prior to booking to check your specific requirements.

• Allergies: We will not be held responsible for any allergic reactions incurred as a result of exposure to flowers and foliage.

• Injury: We take the safety of us and our participants very seriously and endeavour to make our workshops as safe as possible. We will not be held responsible for any injury incurred during one of our workshops. It is the responsibility of the participant to ensure safe practices at all times.

• Flowers: Photos and descriptions on our website are for promotional purposes only. Exact flowers and foliage on the day will vary according to availability and seasonality.

• Photography: We reserve the right to take photographs of flowers, arrangements and workshop participants on the day to use for promotional purposes. If you do not consent to this please notify us by email 48 hours before the workshop.

• Food & drink: Please do not bring any food & drink to the workshop other than water. We will provide refreshments. We do not accept any responsibility for allergic reactions or injury incurred whilst consuming food and drink that we provide.

• Damage & breakages: In the event of damage or breakage to any of our equipment, or equipment belonging to the venue, the participant will be liable to cover these costs.

• Covid-19 policy: We take the health and safety of our staff and our workshop participants very seriously. If you have any symptoms of Covid-19 please do not attend the workshop. Unfortunately we will be unable to offer you a refund if you cancel within 14 days of the workshop. Whilst participating in the workshop please follow current government guidelines with regards to social distancing and face masks.

• Cancellation due to Covid-19: If the workshop needs to be postponed due to government restrictions as a result of Covid-19 the following will apply:

  • Postponement 14 days or more prior to the workshop: You will be offered a new workshop date, or a full refund.

  • Postponement less than 14 days prior to the workshop: You will be offered a new workshop date. Unfortunately we will be unable to offer you a refund.

• Acceptance of terms & conditions: In booking a workshop with us you are agreeing to the above terms and conditions. We reserve the right to change these at any time. In the event of major changes you will be notified via email.

• Payment: After completing the booking form, we will send you an invoice. Your booking is only confirmed once payment is received. Please pay within 48 hours, or your spot will be opened up for another participant.